POLICIES

Arthur and Livingston will gladly offer returns or exchanges for any item(s) that you are not completely happy with. Returns or exchanges will be accepted within 14 days of shipment date for store credit only. Please note that store credit will only be issued provided that merchandise is in resaleable condition. Be sure to use proper packing material when returning to prevent damage or breakage. If we do not receive your return package as described above we reserve the right to refuse your return. Arthur and Livingston is not responsible for return items lost in the mail. If using USPS, packages must have delivery confirmation to enable detailed tracking information. All sales are final after 30 days. All sale items are final sale.

Please send returns to:
ArthurandLivingston.com

Attn: Returns

15 Fairview Avenue, #3A

South Orange, NJ 07079

 

Prior to shipping your return, please email our Support Team at support@arthurandlivingston.com to obtain a return authorization number. Returns not accompanied with an authorization number will not be accepted. Note that refunds do not include shipping charges.

All Arthur and Livingston accessories are personally handcrafted in the USA. Please allow 7-10 business days for creation and shipment of merchandise. All packages are carefully wrapped, packaged and shipped out via United States Parcel Service. If an item is on backorder, we will alert you via email when your package has been shipped. Rush services are available.

Please note that due to the unique nature of the stones, no two pieces will be identical. What may be perceived as an imperfection is really what enhances the beauty of each piece and what makes it special. Please be aware that these stones are delicate and fragile and can chip or break if mistreated. Arthur and Livingston will cover any damages that occur during shipping and will replace the item free of charge if reported within 48 hours of delivery. Arthur and Livingston is not responsible for damages occurring after arrival that have not been reported.

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